Contact person: Mr. Ding Tel: 133-6560-0659

1. Pre-sales service
Professional engineers provide users with pre-sales technical consultation and planning support guidance, such as unit selection, support, machine room design, etc., answer difficult questions encountered by users during use and provide relevant technical guidance;

2. Sales service
After receiving the notice from the user, our company immediately sends professional technical personnel to the installation site to guide the installation and debugging of the unit, and cooperates with the user to complete the acceptance work.

3. After-sales service
1. Provide free computer room design and power distribution design;
2. Free guidance on installation and debugging;
3. Provide free technical training and consultation for users’ operation and maintenance personnel;
4. Provide guidance on care and maintenance;
5. Establish customer files for end users, provide tracking services, regular inspections, and lifelong maintenance;
6. The company provides genuine spare parts all year round, and maintenance engineers are available to provide you with technical assistance at any time.

Remark:
1. Warranty period: one year or 1,000 cumulative operating hours (whichever comes first). If the parts are damaged or other malfunctions of the unit are caused by the factory's negligence in assembly, improper design and raw material selection, etc., the supplier will be responsible for the warranty;
2. Damage to the consumable parts and daily-use accessories of the diesel generator set due to human error, neglect of maintenance, etc. are not covered by this warranty. All parts outside the warranty period are provided at cost price, and service personnel arrive at the customer's site or repair the unit at the manufacturer's factory until it can be used normally.